Frequently asked questions to help you buy a voucher, a gift box or an item - INTERCONTINENTAL MARSEILLE - HOTEL DIEU
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately in digital version after your purchase. You can thus offer it without delay to your loved one, who can book their dates at our INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for various experiences, ranging from stays to meals at the Les Fenêtres restaurant or moments of relaxation at the Spa by Clarins, in our INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can choose to send the gift voucher directly to the recipient without displaying the amount. To do this, select the 'Hide the amount' option when placing your order at INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up directly on site when finalizing your order at our INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes and sent directly to the address of your choice, at our establishment INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
How do I create a group fund and invite people?
To create a kitty and invite loved ones to contribute, select the dedicated option during your online purchase. You can then share a link or send email invitations to collect contributions. Enjoy this shared gift experience at our INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
How can I choose the amount for a gift card?
The gift boxes from INTERCONTINENTAL MARSEILLE - HOTEL DIEU are offered at predetermined amounts, corresponding to specific experiences such as hotel stays, restaurant meals, or relaxing moments at the spa. You can choose from the available options according to your budget and the recipient's wishes. Each box offers a unique experience at our INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
How can I log in to my account?
To access your account on our website, simply enter your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. Enjoy fully our establishment INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button in our INTERCONTINENTAL MARSEILLE - HOTEL DIEU store.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and customizable according to your wishes to please your loved ones, at our establishment INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the desired item. You can also empty your entire cart using the dedicated option on our INTERCONTINENTAL MARSEILLE - HOTEL DIEU website.
How do I purchase or give a gift box?
To offer an INTERCONTINENTAL MARSEILLE - HOTEL DIEU gift box, select your box, add it to your cart, and customize it with a message before finalizing your order. You can choose between immediate digital delivery or a gift pouch version at your home.
Can we give a gift certificate and let the recipient choose the experience?
Yes, the recipient of your gift box can choose among the different experiences offered by the INTERCONTINENTAL MARSEILLE - HOTEL DIEU, whether it's for a stay, a meal at the Les Fenêtres restaurant, or a relaxing moment at the Spa by Clarins.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. The gift boxes from INTERCONTINENTAL MARSEILLE - HOTEL DIEU concern only the hotel's products, and reservations can be made directly with the establishment.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, at our establishment INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Is the gift box customer service reachable by phone?
The customer service of INTERCONTINENTAL MARSEILLE - HOTEL DIEU is reachable by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or through an online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information. INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. Opening hours are indicated on the contact page of our establishment INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Is there a dedicated customer service for gift boxes?
Detailed information about the services offered by our establishment INTERCONTINENTAL MARSEILLE - HOTEL DIEU is available to guide you in using your gift box.
Is there a dedicated FAQ for gift boxes?
This FAQ guide will help you use your INTERCONTINENTAL MARSEILLE - HOTEL DIEU gift box. You will find information about booking, validity, and included services, such as stays, meals at the Les Fenêtres restaurant, or relaxation moments at the Spa by Clarins.
Is spa access included in my gift box?
Access to the spa depends on the gift box you have received. Some boxes include a relaxation moment at the Spa by Clarins, such as the Lunch & Spa 30 min box. For specific treatments, you can book them directly on the Spa by Clarins INTERCONTINENTAL MARSEILLE - HOTEL DIEU website.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box enjoys the same services as other customers, subject to the availability and reservation conditions of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the accompanying information booklet, including options such as the Marseillaise View Getaway, the Market Return Menu, or the night with a private terrace overlooking the Old Port. For more details, refer to the conditions of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Is parking included in my gift box?
Parking is generally not included in the INTERCONTINENTAL MARSEILLE - HOTEL DIEU gift boxes.
Is breakfast included in my gift box?
Breakfast is not included in the INTERCONTINENTAL MARSEILLE - HOTEL DIEU gift boxes. To enjoy this service, you can book it as an extra at our establishment.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at INTERCONTINENTAL MARSEILLE - HOTEL DIEU can book their dates at the establishment and enjoy a personalized experience, whether for a stay, a meal, or a relaxing moment at the spa. The gift boxes offer flexibility to choose from a variety of services, tailored to your desires, in an exceptional setting combining luxury and refinement.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink upon your arrival at the INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Should we bring towels to the Spa?
The towels are provided by the Spa by Clarins at the INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your wishes. Our gift boxes are available in gift pouch version, with immediate digital delivery, and you can choose and customize your gift boxes directly on our website. Enjoy the unique experience offered by the INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format, according to your preferences. The boxes are customizable and can be delivered immediately in digital format or to your home in gift pouch version. Take advantage of this opportunity to offer an unforgettable experience at our INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Do you offer preferential rates for bulk purchases?
Discounted rates are available for bulk purchases of gift boxes. A customized quote is provided based on the ordered volume, for an advantageous purchase at INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for corporate committees, with preferential rates and customization options tailored to your needs, at our INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The update will be made according to the conditions of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
How can I leave a review for my gift box?
You can share your experience by leaving a review on our website after using your gift box. This option is available in your customer account, where you can express your satisfaction and help enrich the feedback about our establishment INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions available on our website or directly at our establishment INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Is there a dress code for the gift box?
The dress code at INTERCONTINENTAL MARSEILLE - HOTEL DIEU depends on the services chosen. For the Les Fenêtres restaurant, elegant attire is recommended, while the Capian Bar has a more casual atmosphere. Please dress accordingly to fully enjoy your experience at our INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
From what age can I get a treatment?
The minimum age to receive a treatment at the Spa by Clarins at INTERCONTINENTAL MARSEILLE - HOTEL DIEU is generally 16 years old, but it is recommended to check the specific conditions at the time of booking.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
How can one access the hotel from the airport?
To reach the INTERCONTINENTAL MARSEILLE - HOTEL DIEU from the airport, you have several options such as taxi or public transportation. The hotel is located in the historic Panier district, offering an exceptional view of the Old Port and the Basilica of Notre-Dame-de-la-Garde.
Is the establishment accessible to people with reduced mobility?
The INTERCONTINENTAL MARSEILLE - HOTEL DIEU, located in the former Hôtel-Dieu, an 18th-century historic monument, is accessible to people with reduced mobility. The establishment provides adapted facilities to ensure a comfortable stay for all visitors, INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Are pets allowed in the establishment?
The INTERCONTINENTAL MARSEILLE - HOTEL DIEU accepts pets under certain conditions. The details are specified in the establishment's general terms and conditions.
Where can I find the menus?
The menus offered by the INTERCONTINENTAL MARSEILLE - HOTEL DIEU are available directly on the detailed page of each gift box, such as the 'Retour de Marché' menu at the Les Fenêtres restaurant or the cocktail experience at the Capian Bar. Each menu evolves with the seasons to offer an unforgettable culinary experience, inspired by Mediterranean flavors.
What are the hours of operation?
The hours of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU vary depending on the services and days. You can enjoy the cocktail experience at the Capian Bar, the Les Fenêtres restaurant, or the Spa by Clarins according to the time slots dedicated to each service.
Is there parking available near the establishment?
The InterContinental Marseille – Hotel Dieu has a private parking lot for hotel guests, located immediately near the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
What are the delivery methods for gift boxes/vouchers?
The INTERCONTINENTAL MARSEILLE - HOTEL DIEU gift boxes can be delivered by email or by mail according to your preference. You can choose to send a digital version immediately or opt for a gift pouch delivered to your home. The boxes can be personalized according to your wishes.
Is postal delivery offered?
We offer postal delivery of our gift boxes for home delivery. You can also choose to send them immediately in digital format. These options are available for the gift boxes from INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
In addition to gift boxes, is it possible to order or have items delivered?
At INTERCONTINENTAL MARSEILLE - HOTEL DIEU, we only offer gift boxes for stays, meals, or wellness moments. Additional items are not available for order. For Spa by Clarins treatments, you can book them directly on their dedicated website.
Is the gift box available in physical format?
You can choose between a physical gift box or a digital version to offer an unforgettable experience to your loved ones at our INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped in an elegant and neat pouch, for a presentation worthy of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Is the gift box available in a digital format (e-gift box)?
You can choose the email delivery option to receive your digital gift box immediately. The recipient will be able to enjoy their experience at the INTERCONTINENTAL MARSEILLE - HOTEL DIEU right away.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. Shipping fees will apply according to the conditions of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes, with varying shipping costs and delivery times depending on the destination. The boxes allow you to book stays, meals, or wellness moments at our INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
What are the delivery times for gift boxes by mail?
The INTERCONTINENTAL MARSEILLE - HOTEL DIEU gift boxes are shipped within 48 hours by mail, with delivery in 3 to 5 business days in metropolitan France. The boxes can also be sent immediately in digital format.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery times depend on the conditions of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Is express delivery available?
The immediate digital sending of your gift box is available for a wait-free experience. Your recipient will thus be able to book their dates at the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
How can I track my order?
To track your order, log in to your account on our website. There, you will find the details of your purchase and can track its status. Our gift boxes are valid for products from the INTERCONTINENTAL MARSEILLE - HOTEL DIEU hotel.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, as you prefer. The box is customizable and can be sent immediately in digital version or as a gift pouch to your home, at our establishment INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is usually 2 to 3 business days. You can also opt for immediate digital delivery. The gift box is to be offered from our official INTERCONTINENTAL MARSEILLE - HOTEL DIEU boutique.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box remains valid for a new reservation according to the conditions of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. You can enjoy your experience at our INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. These conditions are specific to each gift box and each service, such as a night with a private terrace overlooking the Vieux-Port or a Retour de Marché menu at the Les Fenêtres restaurant, in our INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and reservation conditions of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the specific conditions of each offer and is specified at the time of booking at our INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible depending on availability and the reservation conditions of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Can I convert my gift box into a gift card?
The INTERCONTINENTAL MARSEILLE - HOTEL DIEU gift boxes cannot be converted into gift checks. However, you can use them to book an experience at our establishment, such as a night with a private terrace overlooking the Old Port or a menu at the Les Fenêtres restaurant.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
INTERCONTINENTAL MARSEILLE - HOTEL DIEU offers special gift boxes for events like Valentine's Day, Christmas, or weddings, with unique experiences such as stays with a view of the Old Port, gourmet menus, or relaxation moments at the Spa by Clarins. Discover our online selection to offer an unforgettable experience in an exceptional setting.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift sets suitable for various occasions, such as birthdays or gatherings with friends, for unforgettable moments at the INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered are official and guaranteed without intermediaries, as you pay directly to the establishment. You thus benefit from the best rate and an authentic experience at INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the INTERCONTINENTAL MARSEILLE - HOTEL DIEU gift boxes are the same as those offered by the establishment, but it is advisable to check the specific conditions at the time of booking for any particularities.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of an INTERCONTINENTAL MARSEILLE - HOTEL DIEU gift box.
Is online payment secure?
Online payment for your gift boxes is entirely secure, ensuring the protection of your banking data. You can thus shop with complete peace of mind at INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when ordering at INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer you a unique experience at the INTERCONTINENTAL MARSEILLE - HOTEL DIEU, with various options such as stays, meals at the Les Fenêtres restaurant, or moments of relaxation at the Spa by Clarins. Each box allows you to fully enjoy the services of our establishment for an unforgettable getaway in Marseille.
Is it possible to pay in installments?
Payment in installments is possible according to the ordering conditions offered by our establishment INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from an immediate digital delivery and a secure payment directly to the establishment INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay for their gift box purchases by bank transfer or administrative mandate. This payment option is available for professionals looking to offer a luxurious experience to their colleagues or partners at our INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At INTERCONTINENTAL MARSEILLE - HOTEL DIEU, all payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your INTERCONTINENTAL MARSEILLE - HOTEL DIEU customer account. Specific conditions are detailed at the time of your gift box purchase.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The payment methods are indicated during the order process on our INTERCONTINENTAL MARSEILLE - HOTEL DIEU website.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at INTERCONTINENTAL MARSEILLE - HOTEL DIEU. You can also view it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. For any questions, the payment terms are specified at the time of purchase on our website. INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box, subject to its validity and the general terms and conditions of sale of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
What payment methods are accepted for purchasing a gift box?
You can pay for your gift box by credit card, PayPal, or bank transfer. The payment is secure, and you benefit from the best rate by ordering directly from our establishment INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included in the box for a personal touch. Take advantage of this option to make an impression on your loved one at INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Can we add options to your gift box offers?
The available options vary depending on the gift boxes. You can customize your box with all your wishes, such as immediate digital sending or a gift pouch version to your home. Our boxes concern the hotel's products only, and you pay the best rate directly to the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift boxes to enhance them before they are sent by mail. You can customize the packaging when placing your order online on our INTERCONTINENTAL MARSEILLE - HOTEL DIEU website.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or a wedding. Choose and customize your gift box to your liking to offer a unique experience to your loved ones, directly from our official INTERCONTINENTAL MARSEILLE - HOTEL DIEU store.
How do I request a refund for a gift box purchased online?
To request a refund for your gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. The beneficiary will then be able to book their dates at our establishment INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Can partially used gift boxes be refunded?
Partially used gift boxes at INTERCONTINENTAL MARSEILLE - HOTEL DIEU cannot be refunded.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the conditions of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The gift boxes from INTERCONTINENTAL MARSEILLE - HOTEL DIEU are neither exchangeable nor refundable, as they pertain to specific services and not physical products.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of INTERCONTINENTAL MARSEILLE - HOTEL DIEU. These conditions specify the cancellation and refund terms applicable to our gift boxes.
What should I do if the received box is damaged or contains an error?
The damaged or incorrect gift box can be quickly replaced according to the conditions of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the general terms and conditions of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately will no longer be usable. We recommend checking the validity conditions at the time of purchase to anticipate any eventuality, at our establishment INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, the refund conditions depend on the specifics of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
How can I redeem the cashback?
To use your gift box, follow the instructions indicated on the box or on our website. The recipient can book their dates at the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
What is the processing time for a refund after I make a request?
The refund processing times for a gift box purchased at INTERCONTINENTAL MARSEILLE - HOTEL DIEU depend on the specific conditions of the establishment. We recommend checking the details on the page of the chosen gift box to obtain this information.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from INTERCONTINENTAL MARSEILLE - HOTEL DIEU are neither exchangeable nor refundable after purchase. The terms of use are specified at the time of purchase of the box.
Are there any dates excluded for gift boxes?
Some dates may be excluded for gift boxes depending on the establishment's availability. Check the available dates when making your reservation for your stay at the INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Is booking with a gift box subject to availability?
The reservation with a gift box at INTERCONTINENTAL MARSEILLE - HOTEL DIEU is subject to the establishment's availability. To fully enjoy your experience, it is recommended to book your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password, click on the 'Forgot Password' link on the login page of your INTERCONTINENTAL MARSEILLE - HOTEL DIEU account. An email will be sent to you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift voucher, have its number ready. This number is required to validate your reservation at the INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Can I use my gift box on the weekend?
Use of your gift box on the weekend is possible depending on the availability of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU. You can book your dates directly with the establishment to fully enjoy your experience.
Can I use my gift box on holidays?
The use of your gift box at the INTERCONTINENTAL MARSEILLE - HOTEL DIEU is possible on holidays, subject to the availability of the establishment.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment. The beneficiary can book their dates directly with the hotel to enjoy their gift box.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Can I make a reservation by email with my gift box?
Email booking with a gift box is possible depending on availability and the conditions of your INTERCONTINENTAL MARSEILLE - HOTEL DIEU gift box.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value than your current box, according to the establishment's conditions. This option allows you to fully enjoy your experience at our hotel INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher, but any additional supplements or options are at your own expense. Specific conditions are detailed in your box, for a hassle-free experience at our INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It allows you to book a unique experience within our INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Can my gift box be used all at once?
Your gift box can be used all at once to fully enjoy the experience offered by the INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for the products and services of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU hotel. For the Spa by Clarins treatments, it is necessary to go through their dedicated online store.
Is my gift box valid in only one establishment?
Your gift box is valid only for the products and services of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU hotel.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Can someone else use my gift box?
The gift box you received is personal and can only be used by you. You can book your dates directly with the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box depending on the services chosen. The terms are indicated on your INTERCONTINENTAL MARSEILLE - HOTEL DIEU gift box.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon your arrival at the INTERCONTINENTAL MARSEILLE - HOTEL DIEU when using your gift box.
Do you accept pets?
The INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment does not accept pets.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You will be able to choose your dates directly with the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Do I need to create a customer account to purchase a gift box?
You do not need to create a customer account to purchase a gift box. You can place an order as a guest and customize your box to your liking at INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, subject to availability and the conditions of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
What are the check-in and check-out times?
The check-in and check-out times at the INTERCONTINENTAL MARSEILLE - HOTEL DIEU are set according to the conditions of your gift box. For an unforgettable experience, we recommend that you check these details before your stay at our establishment.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen box, such as a night with a private terrace overlooking the Old Port, a menu at the Les Fenêtres restaurant, or a cocktail experience at the Capian Bar. You can book your dates at the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
What is the difference between a gift box and a free amount voucher?
A gift box from the INTERCONTINENTAL MARSEILLE - HOTEL DIEU allows you to choose from predefined experiences, such as an overnight stay with a private terrace or a meal at the Les Fenêtres restaurant. On the other hand, a voucher with a free amount gives you the flexibility to pay for a service of your choice, up to the amount you wish to spend.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can review them carefully before your purchase, so you can fully enjoy your experience at the INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
How do I use a gift box during booking?
To use your gift box, simply book directly with the INTERCONTINENTAL MARSEILLE - HOTEL DIEU by mentioning your unique code. Specific conditions are detailed at the time of purchase and vary according to the chosen box.
Can the gift box be transferred to a third party?
The gift box can be given to a third party, simply indicate this during the order. The recipient will then be able to book their dates at the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. The gift boxes from INTERCONTINENTAL MARSEILLE - HOTEL DIEU allow you to book stays, meals, or relaxing moments at the spa, offering a luxurious experience in a historic setting.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
What is the validity period of a gift box?
The gift boxes from INTERCONTINENTAL MARSEILLE - HOTEL DIEU have a validity period of 1 to 3 years depending on the type of box chosen. This period is indicated in the general terms and conditions of each box, available at the time of purchase.
Are children allowed?
INTERCONTINENTAL MARSEILLE - HOTEL DIEU accepts children in its establishment, but it is recommended to check the specific conditions at the time of booking to fully enjoy your stay at INTERCONTINENTAL MARSEILLE - HOTEL DIEU.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The recipient of your gift box can use the total or partial value of it. If the amount exceeds the value of the gift box, an additional payment will be required, according to the conditions of the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.
Is the spa access private?
Access to the spa by Clarins at our INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment is included in certain gift boxes, subject to the conditions specified at the time of purchase.
What types of gift boxes do you offer?
We offer gift boxes for stays with breathtaking views of the Old Port, culinary experiences at the Les Fenêtres restaurant, relaxing moments at the Spa by Clarins, or nights with a private terrace. These boxes allow you to discover or rediscover Marseille and Provence in an exceptional setting. All our gift boxes are available for the INTERCONTINENTAL MARSEILLE - HOTEL DIEU establishment.